SPTS Customer Service Engineer

As a Service Engineer for our process equipment, you will be part of a versatile and dynamic team responsible for both maintaining system at optimal performance and occasionally assisting to install or upgrade new ones. This role requires a broad skill set and the ability to switch seamlessly between different service activities, depending on project and customer needs. You will work in multicultural environments and collaborate closely with a global network of technical experts. Your day-to-day tasks will demand adaptability, flexibility, and autonomy, as well as strong troubleshooting skills to diagnose and resolve equipment issues efficiently. In addition to technical expertise, you must be confident in communicating directly with customers, understanding their needs, and ensuring their satisfaction throughout the process. You will be required to follow and work according to documented best known method, and you will have to document the work you perform. The position is based primarily at Montbonnot, France, with travel within Europe and occasionally internationally.

• Adaptability & flexibility
• Strong troubleshooting and problem-solving skills
• Autonomy and initiative
• Good interpersonal/communication skills
• Ability to work in diverse, multicultural team
• Ability to work under pressure and work to project deadlines.
• Willingness to travel internationally

Minimum Qualifications Certified engineer or degree from advanced technical school or equivalent experiences.

• Panel of competencies in optical, mechanic, electronic, and laser technology – is preferable but not necessary.
• Very good written and verbal communication skills in English.
• Hold a full driver’s license.
• Domestic and international travel, including to the United States, will be required as part of this role up to 70%

This position is regulated under CCNL Commercio lvl 3.

Base Pay Range: EUR 42.200,00 - EUR 61.867,00 Annually

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