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Sr Manager, Global Reservations
American Airlines Group · Fort Worth, TX · Posted 3 days ago
Lead operational performance across global reservation sites, owning service, quality, cost, and customer outcomes through a team of managers and frontline leaders.
10/20/26
Location: DFW Reservations Office (DFW-SV01) Cities: Fort Worth - TX Requisition ID: 88836 This job will continue to be posted until at least 10/29/26. If interested, please apply prior to this date.
Job Description
What you'll do
Oversee operational performance across global reservation sites, ensuring strong service, quality, productivity, cost control, compliance, and customer outcomesDirect and coordinate day-to-day operations through managers and frontline leadersUse reports, trends, and customer insights to identify risks, constraints, and needed corrective actionsSet priorities, deadlines, and remove barriers to ensure consistent executionEvaluate and improve procedures to strengthen efficiency, consistency, and customer experienceManage budgets and cost drivers while identifying optimization opportunitiesLead, coach, and develop managers to build leadership capability and accountabilityChampion a world-class customer experience by using VOC/NPS and partnering cross-functionally to close gapsTranslate strategy into executable operating plans and support cross-functional initiatives and change efforts
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree or equivalent experience/training
- 7+ years of related operational or leadership experience
- Demonstrated experience leading multi layered teams through managers and people leaders in a complex, fast paced environment
- Proven experience as a leader of leaders, with sustained responsibility for developing leadership capability and holding leaders accountable for results and behaviors
Preferred Qualifications- Education & Prior Job Experience
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This posting is sourced from American Airlines Group's own career site — applying takes you there directly.
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This role centers on Operational Leadership, Team Leadership, Leadership Development, and Large-scale Operations Management. There are 703 open roles at American Airlines Group right now.
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