Sr. Product Manager, Value Servicing

At Delta Air Lines, our mission is to connect people and cultures through the power of travel. As a Senior Product Manager for Value Servicing, you will play a crucial role in our commitment to providing exceptional service and value to our customers. We are looking for a highly motivated individual with a strong background in product management and a passion for delivering innovative solutions. If you are a dynamic leader with a customer-centric mindset and a drive for continuous improvement, we invite you to join our team and help shape the future of travel.\n\nDevelop and implement strategic plans for the Value Servicing product portfolio in alignment with the overall company goals and objectives. Conduct market research and analysis to identify customer needs and preferences, and use insights to drive product development and enhancements. Collaborate with cross-functional teams including Sales, Marketing, and Operations to ensure the successful launch and ongoing management of new products and features. Monitor and analyze product performance and customer feedback, making data-driven recommendations for improvements and optimizations. Lead and manage a team of product managers, providing guidance, support, and performance evaluations. Stay up-to-date on industry trends and competitor offerings, and use this knowledge to drive innovation and maintain a competitive edge. Develop and manage product budgets, including forecasting and tracking expenses. Work closely with customer service teams to ensure exceptional service and support for the Value Servicing product line. Communicate product updates and promotions to internal stakeholders and external partners. Continuously evaluate and improve processes and procedures for product management, identifying efficiencies and implementing best practices. Represent Delta Air Lines and the Value Servicing product portfolio at industry events and conferences. …

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