Staff Software Engineer - Agentic Automation

For over 25 years, NVIDIA has been at the forefront of transforming computer graphics, PC gaming, and accelerated computing, driven by a legacy of continuous innovation and exceptional talent. We are now leveraging the immense potential of AI to usher in the next era of computing, where our GPUs power the "brains" of computers, robots, and autonomous vehicles that can comprehend the world. This pioneering work demands vision, innovation, and the world's best talent. Join our diverse and supportive environment, where NVIDIANs are inspired to excel and make a profound global impact.

We're hiring an engineer to own the engineering efforts across NVIDIA enterprise systems. You'll partner with IT leadership to transform reactive support into strategic, AI infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIAs.

What You’ll Be Doing:

• Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks. Push the boundaries of what AI-assisted operations can achieve.
• Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS. Own the full stack from infrastructure to user facing tools.
• Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times
• Manage and troubleshoot Enterprise scale collaboration, productivity, AI and Infrastructure systems.
• Trace and root cause complex, multi system failures. identify patterns in recurring tickets, and build automation or self-service solutions
• Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
• Mentor team members on troubleshooting methodology and systems thinking

What We Need To See:

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