Technician, Network Operations (JNOC)

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Technician, Network Operations (JNOC)

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Technician, Network Operations (JNOC)

ROLE DESCRIPTION SUMMARY

Join a forward-thinking team dedicated to transforming customer experience by developing and launching innovative products and services that leverage global, boundary-free connectivity. We go beyond the traditional satellite industry and broader communications landscape to redefine what's possible.

Aligned with SES’s vision, we are shaping next-generation solutions that deliver the performance, features, and flexibility needed to unlock new markets, generate fresh revenue streams, and ensure secure, reliable communications worldwide. To achieve this, we’re seeking bold, visionary thinkers to help drive our legacy of innovation into the future.

As a NOC Technician, you will provide technical expertise and troubleshooting in support of our mixed vendor Satellite and IP based Broadband Platform network. This technician will also need to have an immense focus on resolution of customer service issues while maintaining the highest level of customer service. This position is also responsible for receiving and replying to incoming calls, emails, and alarms, utilizing multiple tools and resources, to provide troubleshooting, analysis, routine monitoring and system status checks to identify and resolve service interruptions. This role demands in-depth technical analysis, professional communication, and exceptional customer service in both English and Japanese.

Are you up to the challenge?

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